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Privacy Policy

Effective Date: 20/10/2026

At Strong Paddler, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.strongpaddler.com), sign up for services, use our Paddle Training app, or engage with our coaching and training resources.

1. What We Collect

We may collect the following personal information when you use our site:

  • Name, email address, and contact details
  • Payment information (processed securely via third-party providers)
  • Usernames and passwords (for membership access)
  • Coaching or health-related information you voluntarily provide
  • Garmin training data, only if you choose to connect your Garmin account in the Paddle Training app
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Deliver online memberships and coaching services
  • Send email updates, training tips, and newsletters (with your consent)
  • Process payments and manage subscriptions
  • Respond to your enquiries or feedback
  • Improve our website, content, and user experience

We will never sell or rent your personal data to third parties.

3. Email Communication & Marketing

When you sign up for our newsletter, register for a program, or become a member, we may send you emails related to:

  • Training tips and new resources
  • Coaching updates or appointment reminders
  • Member content or account information
  • Promotions, events, or new service announcements

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

4. Cookies & Analytics

We use cookies and similar technologies (like Google Analytics) to:

  • Understand how users interact with our site
  • Track sign-ups, conversions, and performance
  • Improve your browsing experience

You can control cookie preferences in your browser settings.

5. Data Storage & Security

We store your data securely and only retain it for as long as necessary for the purpose it was collected. Your information is protected with appropriate technical and organisational safeguards.

Payments are processed securely via Stripe or PayPal, managed through MemberPress, and we do not store your full payment details on our servers.

6. The Paddle Training App & Garmin Data

Strong Paddler members have access to Paddle Training, our web-based training app. The app is hosted on Cloudflare, so the information you save in it is stored and processed on Cloudflare’s servers.

Connecting Garmin is your choice. The app works without it. If you do choose to sync your Garmin account:

  • We only receive the training and activity data you authorise Garmin to share with Paddle Training
  • That data is used only to show and analyse your training inside the app and to support your coaching
  • You choose how much of it is shared. Your coach (Ben Keys) and our IT support can see only the Garmin data you select. If you change your mind, you can disconnect Garmin at any time
  • Your workouts are shared while you’re on a coached plan. If your coach has you on a training plan, they can always see the sessions you record (date, sport, duration, distance, pace and lap splits). That’s how they check the plan is working, so you can’t switch this off while the plan is running. Heart rate, location, sleep and your other body data still follow your own settings. If you’d rather not share your workouts, ask your coach to take you off the plan. Once you’re off it, your workouts go back to the setting you chose.
  • Your Garmin data is never sold, rented, or used for advertising
  • We never see or store your Garmin password. You sign in to Garmin directly and grant access there

You can disconnect Garmin at any time, either in the app or from the connected apps settings in your Garmin Connect account. Once you disconnect, no new data is synced. To have the Garmin data already in the app deleted, email us at Ben@strongpaddler.com.

7. Sharing Your Information

We only share your information with trusted third parties when required for:

  • Payment processing
  • Email delivery (e.g., MailPoet, Mailchimp, etc.)
  • Membership management (e.g., MemberPress)
  • Hosting the Paddle Training app (Cloudflare)
  • Legal or regulatory obligations

Each provider is compliant with relevant data protection laws and bound by confidentiality.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Withdraw consent or unsubscribe from emails
  • Request deletion of your data, where applicable

To make a request, email us at: Ben@strongpaddler.com

9. International Visitors

If you are visiting from outside New Zealand, please note your information may be transferred to and processed in countries where our hosting or service providers are located.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site indicates your acceptance of any changes.

11. Contact Us

If you have questions or concerns about this policy or your data, contact:

Ben Keys
📧 Ben@strongpaddler.com
🌐 www.strongpaddler.com